![]() Reschedule the delivery for a time you will be present.There will be several options on the tag, along with a number to FedEx that you can call. If you miss your FedEx SmartPost delivery and it was something that needed a signature or an ID, you will get a door tag that tells you about the missed delivery. What happens if I miss my FedEx SmartPost delivery? If no additional insurance was purchased, then reimbursement or replacement rests with the seller/sender. FedEx usually offers up to $100 reimbursement. If the fault lies with FedEx, it is up to the shipper to reimburse you for the contents. What happens if FedEx SmartPost loses my package?įor any lost package, whether it be the fault of FedEx or not, you will need to file a claim in order to launch the investigation If you do not have online access, you can call FedEx customer support and a representative can assist you in filing a claim. You can also submit a claim online using the claims filing tool on the FedEx customer support page. You will get a case number and will be contacted by FedEx as soon as possible. Choose your preferred method of contact and click ‘Submit’.Enter your contact information, including your name, phone number, and email address.Enter the information and click ‘Yes’, confirming that you have searched everywhere for the package. ![]()
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